Refund policy
At MatFit, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Returns are accepted within 30 days of delivery.
- Items must be unused, uninstalled, and in their original condition and packaging.
- Custom-made or personalized products are non-refundable unless there is a manufacturing defect.
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or refund at no additional cost.
Refunds
- Once we receive and inspect the returned item, we will notify you regarding approval of your refund.
- Approved refunds will be issued to the original payment method within 5 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
- Custom logo mats
- Personalized orders
- Clearance or final sale items
- Used or installed products
Return Address
MATFIT
5361 S Meade Ave
Chicago, IL 60638
United States
Due to the custom-fit nature of our products, we strongly encourage customers to verify vehicle year, make, and model before placing an order.
Contact
For return requests or questions, please contact us at:
matfitus@gmail.com